weakph Privacy Policy

This Privacy Policy ("Policy") describes how weakph ("weakph," "we," "us," "our"), the operator of the online gaming platform accessible at weakph.app, collects, processes, stores, shares, and protects the personal data of individuals ("Player," "User," "you") who access or use the weakph Casino platform.

This Policy applies to all personal data collected through the weakph website at weakph.app, account registration and KYC processes, gameplay sessions on any weakph Casino game category, financial transactions conducted through the weakph cashier, communications with the weakph support team, and any other interaction with the weakph platform or its affiliated services.

By registering an account on the weakph platform or continuing to use the platform, you acknowledge that you have read and understood this Policy. If you do not agree with the data practices described here, please discontinue your use of the platform and contact the support team to arrange account closure.

This Policy should be read alongside the weakph Terms & Conditions and Responsible Gaming Policy.

For the purposes of the Philippine Data Privacy Act of 2012, weakph is the personal information controller in respect of the personal data collected through the weakph.app platform. weakph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection law.

weakph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection regulations. Enquiries addressed to the Data Protection Officer may be submitted through the contact information provided in Section 14 of this Policy.

Third-party game providers, payment processors, and technology partners engaged by weakph act as personal information processors where they handle personal data strictly on weakph's instructions and subject to binding contractual data protection obligations.

weakph collects the following categories of personal data in connection with your use of the platform:

weakph does not intentionally collect sensitive personal information beyond what is necessary for identity and age verification. Identification documents submitted for KYC are treated with the highest level of data protection care.

weakph collects your personal data through the following means:

• Direct Provision: Information you provide when registering your weakph account, completing the KYC verification process, making deposits or withdrawal requests, submitting support enquiries, or participating in promotional activities.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the weakph platform. See Section 10 for full cookie details.
• Payment Processors: Transaction confirmation data received from GCash, Maya, BPI, BDO, and other payment partners following your authorised transactions.
• Game Providers: Bet placement, game round results, and session data received from licensed game providers including Evolution Gaming, PG Soft, JILI, and Pragmatic Play in connection with your gameplay sessions.
• Third-Party Verification Services: Identity verification and sanctions screening results from KYC and AML compliance service providers engaged by weakph.
• Regulatory Sources: Information received from PAGCOR or other regulatory and law enforcement bodies in the context of our compliance obligations.

weakph processes your personal data for the following purposes, each supported by a lawful basis under the Philippine Data Privacy Act of 2012:

• Account Management: Creating, maintaining, and managing your weakph account, including processing logins, account settings, and balance management. Legal basis: performance of contract.
• KYC and Age Verification: Verifying your identity and confirming that you meet the minimum age requirement of 21 years before processing withdrawals. Legal basis: legal obligation; legitimate interests.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, and other supported Philippine payment channels. Legal basis: performance of contract.
• Anti-Money Laundering Compliance: Conducting transaction monitoring, suspicious activity detection, and reporting to relevant Philippine regulatory authorities in compliance with the Anti-Money Laundering Act (AMLA). Legal basis: legal obligation.
• Fraud Prevention and Platform Security: Detecting and preventing fraudulent activity, duplicate accounts, collusion, and other prohibited conduct. Legal basis: legitimate interests.
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance through the weakph live chat and email support channels. Legal basis: performance of contract; legitimate interests.
• Responsible Gaming: Administering and honouring self-exclusion requests, deposit limits, cooling-off periods, and other responsible gaming tools you activate. Legal basis: performance of contract; legal obligation.
• Platform Improvement: Analysing aggregated usage data to improve the performance, content, and navigation of the weakph platform. Legal basis: legitimate interests.
• Marketing Communications: Sending promotional offers, game alerts, and bonus notifications to registered weakph players where you have not opted out of such communications. Legal basis: consent; legitimate interests.
• Regulatory Compliance: Meeting our obligations under applicable Philippine gaming regulations, data protection law, and other legislation. Legal basis: legal obligation.

weakph does not sell, rent, or commercially transfer your personal data to third parties. We share your data only in the following limited circumstances and with the following categories of recipients:

• Licensed Game Providers: Evolution Gaming, PG Soft, JILI, Pragmatic Play, and other providers receive the minimum data necessary to deliver game services to you — typically a pseudonymous player identifier and session data. These providers operate under binding data processing agreements with weakph.
• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. Full payment credentials are handled solely within those providers' own secure environments.
• KYC and AML Compliance Providers: Identity verification and sanctions screening service providers receive the identity documents you submit for KYC, strictly for the purpose of verification and compliance screening.
• Technology and Hosting Partners: Cloud infrastructure, database, and security service providers that host and operate the weakph platform under strict confidentiality and security obligations.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies where disclosure is required by law or court order.
• Professional Advisors: Legal, accounting, and auditing professionals engaged by weakph, where access to personal data is necessary for the performance of their professional services and subject to professional confidentiality obligations.

Some of weakph's technology and game provider partners operate data processing facilities located outside the Philippines. Where your personal data is transferred to or processed in a country other than the Philippines, weakph ensures that appropriate safeguards are in place in accordance with the requirements of the Philippine Data Privacy Act of 2012.

These safeguards include binding contractual clauses requiring the overseas recipient to provide a standard of data protection at least equivalent to that required under Philippine law, and limiting the processing of transferred data strictly to the purposes for which it was originally collected.

Where cross-border transfers involve your KYC identity documentation, weakph applies enhanced protective measures including data minimisation, encryption, and access controls limiting the individuals who can view such data at the receiving party.

weakph retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, weakph will securely delete or anonymise your personal data in accordance with applicable data disposal procedures, unless a valid legal ground for continued retention applies.

weakph implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the weakph platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for administrative access to data systems
• Regular security assessments, penetration testing, and vulnerability monitoring
• Automated transaction monitoring systems for fraud and AML detection
• Incident response procedures for detecting, reporting, and responding to data security incidents
• Staff training on data protection obligations and security practices

While weakph takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your weakph account credentials. We recommend using a unique, strong password and enabling two-step verification in your account security settings.

The weakph platform uses cookies and similar tracking technologies to deliver and improve the platform experience. A "cookie" is a small text file placed on your device when you visit weakph.app. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function — including maintaining your login session, remembering your language and display preferences, and supporting cashier security. These cannot be disabled without disrupting platform functionality.
• Performance & Analytics Cookies: Collect anonymised data on how players navigate the weakph platform, which pages are visited most frequently, and where errors occur. Used to improve platform performance and content organisation.
• Functionality Cookies: Remember your account preferences, game settings, and customisation choices to provide a more personalised experience across sessions.
• Security Cookies: Support fraud detection and session integrity by tracking unusual access patterns or signs of account compromise.

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Note that disabling strictly necessary cookies will prevent you from logging in or using the weakph platform effectively. Disabling other cookie types will reduce platform personalisation but will not prevent access.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by weakph. You may exercise any of these rights by contacting us through the channels listed in Section 14:

The weakph platform is strictly prohibited for use by individuals under 21 years of age. weakph does not knowingly collect or process personal data from persons under the age of 21.

Where weakph discovers, through KYC verification or any other means, that personal data has been submitted by or on behalf of a person under 21 years of age, weakph will immediately suspend the associated account, void any game activity, and securely delete the personal data in question in accordance with applicable law.

Parents or guardians who have reason to believe that a person under 21 in their care has registered or attempted to register on the weakph platform are encouraged to contact the weakph support team immediately via live chat or the email address in Section 14.

weakph may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the structure of the weakph platform. The version date displayed at the top of this Policy indicates the date of the most recent revision.

Material changes to this Policy — particularly changes that expand the categories of data collected, introduce new processing purposes, or alter the rights available to players — will be communicated to registered weakph players via their registered email address or mobile number at least seven (7) days before the changes take effect.

Your continued use of the weakph platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and request account closure prior to the effective date.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by weakph, please contact us through the following channels:

• Data Protection Officer: Reachable through the weakph support team with enquiries specifically addressed to the Data Protection Officer.
• Live Chat: Available 24/7 via the weakph platform at weakph.app — average response time 3–5 minutes.
• Email: [email protected] — please include "Privacy Policy Enquiry" or "Data Subject Request" in the subject line.
• Support Hours: 24 hours a day, 7 days a week — Philippine Standard Time (PST, UTC+8).

If you are not satisfied with weakph's response to your data subject rights request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, the independent regulatory authority responsible for enforcing the Philippine Data Privacy Act of 2012.